Return Policy
RETURNS POLICY
This returns policy is for purchases made online at morrisonshop.com only.
This policy does not apply for any purchases made in a Morrison Boutique. This includes phone orders through a Morrison Boutique. We recommend contacting your closest boutique for our instore returns policy.
FULL PRICE ITEMS
Full price item/s that meet our terms can be returned for the following.
1. Exchange.
2. Credit Note valid for 3 years.
3. Full refund back onto your original payment method (less freight paid).
SALE ITEMS
The following policy applies to any items in one or more of the below categories:
- Advertised sale price
- Promotional code applied at checkout
- Automatic discount applied at checkout
- Note: For products marked Final Sale, please review "Products Marked Final Sale" below
Item/s purchased on sale CAN be returned for an exchange of equal or greater value. If you wish to make a return on your sale order, follow the return process outlined below. However, please consider sale purchases carefully. We do not offer refunds, credit notes, or gift cards for sale items unless deemed faulty by the company.
During limited-time promotional periods, discount codes are to be applied at checkout at the time of purchase. You can find the promo area in the cart section of the checkout. A difference in price will not be refunded/credited back to you in the case where a promotional code has not been applied at the checkout, and your payment is successful.
PRODUCTS MARKED FINAL SALE
Items marked FINAL SALE have been marked down to clear. Final Sale items are not eligible for return unless deemed faulty.
By purchasing final sale item/s you agree that the item cannot be returned for an exchange, credit note, or refund.
We recommend choosing carefully to avoid disappointment and suggest contacting customercare@morrisonshop.com for assistance, prior to purchasing If you are at all unsure.
If any final sale item/s have been returned to Morrison without prior authorization, the item/s will be rejected and returned to sender at the sender’s expense.
CLICK & COLLECT
‘’Click & collect’’ items adhere to the same return policies listed within our terms.
If you are unhappy with your purchase at the time of collection you may make an on-the-spot exchange at your pick-up store. Please note refunds & credit notes cannot be made at store level.
Please email us at customercare@morrisonshop.com for your full-price return request.
If you have not collected your order after 14 days from receiving your ‘’ready for collection’’ email, we will need to void any full-price return terms and you may only exchange for equal or greater value.
JEWELLERY / ACCESSORIES
Bracelets & Necklaces have the same policy outlined above.
Hats, Bags, scarves, and all other wearable accessories have the same policy outlined above.
Earrings are final sale and cannot be returned for health and hygiene reasons unless deemed faulty. Please be aware this rule still applies even if the item has not been tried on.
FAULTY ITEMS POLICY
At Morrison, we take great pride in our reputation for quality. If you happen to receive a faulty or damaged item from an online purchase, please contact us immediately via email. We will need images and a description of the fault emailed to customercare@morrisonshop.com.
Our customer service team will assess the supplied documentation and get back to you with the next step. Please keep the item in its original unworn condition with swing tags attached. Please note faulty items cannot be returned past 14 days of receiving your order. Any faults must be communicated with us as soon as your order has been unwrapped.
RETURNING AN ITEM/S:
If you wish to make a return and your order adheres to the above terms, please follow the instructions below.
1) SUBMIT A RETURN REQUEST:
Within 14 days of placing your order please submit a returns request via email to: customercare@morrisonshop.com and include your order/invoice number, full name, and item/s you wish to return.
2) WAIT FOR CONFIRMATION:
Your email request will be assessed within 24-48 business hours. If it complies with our terms, you will be emailed the relevant return instructions.
3) RETURNING YOUR ITEM/S:
After you have received your return instructions via email, you will be asked to post the item/s back to our head office in Fremantle. Postage charges are the responsibility of the customer unless the garment is deemed faulty by Morrison. We recommend using a trackable express post satchel to send the item/s back safely. Please take care when returning your item/s, keeping them in original condition, with swing tags attached and paperwork included. This will ensure your return is processed in a timely manner.
Returns to our head office will only be accepted by post. Unauthorised returns or returns received past 7 days will not be accepted or eligible for a refund.
WHERE TO SEND YOUR RETURN:
The Morrison head office address will be supplied to you via email once your return has been approved.
FINAL OUTCOME:
Once your return is received by our customer service team, the item(s) will be checked to ensure it complies with our returns policy. The information listed in the sections below will outline the refund/exchange process.
POSTAL EXCHANGE:
Exchanges are processed at our head office in Fremantle, WA. In the instance where there is a balance owing, this balance will need to be paid in full to complete the transaction. Exchange orders are dispatched within 5 business days upon successful payment.
IN STORE EXCHANGES:
We offer the option of an in-store exchange where the above terms are met. Instore exchanges must be of equal or greater value. Keeping in mind our stores will not issue refunds or credits for online purchases. After the returns request has been approved by email, please head to your selected store within 7 days. Take your exchange item/s to the store along with your proof of purchase. Exchanges can only be processed in Our Stores
CREDITS:
Credit Notes are valid for 3 years from the date of issue and can be used at any Morrison boutique. To redeem your credit for an online purchase please contact customer service at customercare@morrisonshop.com and we will assist you with your order.
REFUNDS:
Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding freight paid) for the value of the approved returned item/s. In the instance where a credit note was the original method of payment - a credit note will be issued. In the instance where a Gift Voucher was the original method of payment - a gift voucher will be issued.
ORDER CANCELLATION:
We cannot cancel an order once it has been placed, however, our normal returns policy will still apply to the item/s ordered.
TERMS:
To make a return you must comply with the following.
1. The purchase was through morrisonshop.com
2. You can supply proof of purchase.
3. The goods are in original saleable condition, in original packaging, with tags still intact.
4. The returned goods have not been worn, used, damaged, or washed.
5. A returns request is made within 14 days from date of purchase via email.
6. Approved returns are received at Head Office within 7 days of approval.
CONTACT DETAILS:
Email: customercare@morrisonshop.com
Phone: (08) 9335 7200
Our customer service team are available Monday – Friday 8am – 5pm WST