Terms & Conditions
To make a return you must comply with the following.
1. The purchase was through morrisonshop.com
2. You can supply proof of purchase.
3. The goods are in original saleable condition, in original packaging, with tags still intact.
4. The returned goods have not been worn, used, damaged, or washed.
5. A returns request is made within 14 days from date of purchase via email.
6. Approved returns are received at Head Office within 7 days of approval.
RETURNING AN ITEM/S:
If you wish to make a return and your order adheres to the above terms, please follow the instructions below.
1) SUBMIT A RETURN REQUEST:
Within 14 days of placing your order please submit a returns request via email to: eboutique@morrisonshop.com and include your order/invoice number, full name, and item/s you wish to return.
2) WAIT FOR CONFIRMATION:
Your email request will be assessed within 24-48 business hours. If it complies with our terms, you will be emailed the relevant return instructions.
3) RETURNING YOUR ITEM/S:
After you have received your return instructions via email, you will be asked to post the item/s back to our head office in Fremantle. Postage charges are the responsibility of the customer unless the garment is deemed faulty by Morrison. We recommend using a trackable express post satchel to send the item/s back safely. Please take care when returning your item/s, keeping them in original condition, with swing tags attached and paperwork included. This will ensure your return is processed in a timely manner.
Returns to our head office will only be accepted by post (not in person). Unauthorised returns, or returns received past 7 days will not be accepted or eligible for a refunds.
WHERE TO SEND YOUR RETURN:
The Morrison head office postal address will be supplied to you via email once your return has been approved.
FINAL OUTCOME:
Once your return is received by our customer service team, the item(s) will be checked to ensure it complies with our returns policy. The information listed in the sections below will outline the refund/exchange process.
POSTAL EXCHANGE:
Exchanges are processed at our head office in Fremantle. In the instance where there is a balance owing, this balance will need to be paid in full to complete the transaction. Exchange orders are dispatched within 5 business days upon successful payment.
IN STORE EXCHANGES:
We offer the option of an in-store exchange where the above terms are met. Instore exchanges must be of equal or greater value. Keeping in mind our boutique stores will not be able to issue refunds or credits for any online purchases. After the returns request has been approved by email, please head to your selected store within 7 days. Take your exchange item/s to the store along with your proof of purchase. Exchanges can only be processed in our stand-alone Morrison Boutiques.
CREDITS:
Credit Notes are valid for 3 years from date of issue and can be used at any Morrison boutique. To redeem your credit for an online purchase please contact customer service at eboutique@morrisonshop.com and we will assist you with your order.
REFUNDS:
Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding freight paid) for the value of the approved returned item/s. In the instance where a credit note was the original method of payment - a credit note will be issued. In the instance where a Gift Voucher was the original method of payment - a gift voucher will be issued.
ORDER CANCELLATION:
We cannot cancel an order once it has been placed, however our normal returns policy will still apply to the item/s ordered.
CONTACT DETAILS:
Email: eboutique@morrisonshop.com
Phone: (08) 9335 7200
Our customer service team are available Monday – Friday 8am – 5pm WST