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Delivery

DELIVERY WITHIN AUSTRALIA

Morrison uses Australia Post E Parcel Express Post service within the Australian network or Australia Post Express Post Satchels if orders are sent directly from one of our stores. E Parcel requires signature on delivery and both services are traceable.

Morrison recommends sending your order to an address where someone will be available to receive it between 9am – 5pm. For the E Parcel service - If no one is at the specified delivery address when delivery is attempted Australia Post will leave a card directing you to a local post office for collection. For the Australia Post Express Post Service the delivery driver will decide on a discretionary basis as to whether the parcel will be left in a safe place or if a card will be left and the parcel taken to the closest post office to await collection. If you live in an apartment building, townhouse or unit with shared letter boxes we recommend sending to an alternate secure address if possible.

All orders are processed at our head office in Fremantle. Orders are processed daily Monday to Friday. Orders placed over the weekend will be processed on the Monday. If your order is received on a Western Australian public holiday it will not be processed until the following business day. They will then either be sent directly from our head or from one of our stores depending on stock availability. We will dispatch your order within 5 business days providing payment of your order processes successfully. Deliveries are sent out between normal business hours (Monday to Friday 8am – 4pm) Delivery time frame is generally between 1-3 business days from date of dispatch.

We will do our best to keep to the timeframe above however occasionally delays may occur at peak times (Sale/VOSN/Boxing Day/During Promotions) If we are experiencing delays we will do our best to let you know.

TRANSIT COVER

We are happy to purchase transit cover for your order on your behalf at an additional cost. If you would like to add cover to your order please contact us as soon as possible after placing your order so that we can arrange this for you.

INTERNATIONAL DELIVERY

We are happy to ship internationally. If you are located outside of Australia and would like to place an order please contact us and we will assist you. For international deliveries we use Australia Post International Pack and Track where possible.

Please be aware that depending on your location and the value of your order you may be required to pay duties and taxes by your local government and customs office. It is the responsibility of the receiver to pay these duties and taxes. Please contact your local customs office for more information regarding duties and taxes.

TERMS & CONDITIONS

Morrison uses Australia Post E Parcel Express Post or the Australia Post Express Post service within the Australian network. Both services are traceable and E Parcel is a sign on delivery service. For international orders we use Australia Post E Parcel services which are sign on delivery services. The exact service used for international deliveries will depend on the country we are sending too.

Morrison online orders are processed at our head office in Fremantle. Therefore if your order is received on a Western Australian public holiday it will not be processed until the following business day.

Morrison recommends sending your order to an address where someone will be available to receive it between 9am – 5pm. For the E Parcel service - If no one is at the specified delivery address when delivery is attempted Australia Post will leave a card directing you to a local post office for collection. For the Australia Post Express Post Service the delivery driver will decide on a discretionary basis as to whether the parcel will be left in a safe place or if a card will be left and the parcel taken to the closest post office to await collection.

When entering your delivery details online please ensure the details are full and correct. If you are having your order sent to a business address please include the name of the business.

RETURNS

You can view our returns policy here: https://morrisonshop.com/returns.html

ORDERING & CONTACT INFORMATION

For all online enquiries or to for assistance with placing your order please contact our customer service team who will be happy to help. Our team are available between 8am -4pm WST Monday - Friday by email: eboutique@morrisonshop.com or phone: (08) 9335 7200

 

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