Please note the returns policy outlined below is for purchases made online only. We recommend contacting your closest boutique for our in store returns policy. We regrettably cannot process refunds or credits in store for any items purchased online however we offer in store exchanges for full priced items/orders that meet the below terms and where a returns request has been submitted and approved prior to going in store. We have different policies for full priced purchases and for sale/discounted purchases. See below for further information.
Items purchased on sale or at a discounted price(including promotional prices). Please consider sale purchases carefully as we do not offer refunds or credits for change of mind or incorrectly ordered sale items. We will be happy to assist you with an exchange for an item of equal or greater value within our normal returns time-frame. Exchanges are to be processed on receiving of returns at head office. Sale returns follow the same process as full price returns. Please follow steps outlined below – starting with submitting a returns request.
FULL PRICE ITEMS
Items purchased at full price that meet the below terms and where the specific process it followed can be returned for a refund, credit or exchange. Please follow steps outlined below.
At Morrison we take great pride in our reputation for quality, and we will provide you with a credit, exchange or refund for full priced items where:
- the goods have not been worn, damaged or washed;
- the original invoice is included as proof of purchase;
-a returns request is made within 14 days from date of purchase;
-approved returns are received at Head Office within 7 days of approval
Please Note: There are no refunds on sale items unless faulty.
TO RETURN AN ITEM
If you would like to return an item(s), please ensure your item(s) and order adheres to the above terms and then follow the instructions below.
SUBMIT A RETURN REQUEST:
Within 14 days of placing your order please email email@example.com with your full name, invoice number and the product you wish to return.
WAIT FOR CONFIRMATION:
Once you have registered for a return we will assess your request and will notify you of the outcome. We will do our best to get back to you within 24-48 hours of receiving your return request and contact you via phone or email to advise you of the outcome.
SEND YOU RETURN:
If your return request is approved and if required - we will ask you to post the item(s) back to our head office in South Fremantle within 7 days of requesting the return. Please take care when returning your items and send them in the original packaging. Please send your return via express post (a tracking number is required). We will not accept responsibility of lost or damaged incoming parcels and will not accept parcels received after 7 days. Postage charges are the responsibility of the sender unless the garment is faulty in which case Morrison will cover the return postage. Returns will only be accepted by post and not in person. Unauthorised returns will not be accepted.
WHERE TO SEND YOUR RETURN:
ATT: E- Boutique;
176 Marine Terrace;
South Fremantle WA 6162
Once your return is received by our customer service team, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. We will do our best to provide you an outcome within 24-48 hours and will contact you via phone or email to advise you.
Exchanges are processed at our head office in South Fremantle. In the instance that there is a balance owing as a result of the exchange this balance will need to be paid in full to complete the transaction.
IN STORE EXCHANGES:
If your return request for an in store exchange has been approved please head to your selected store within 7 days of placing your returns request. Please bring your item/s you wish to exchange along with your invoice as proof of purchase. We offer the option of in store exchanges only where the above terms are met and where the exchange is for an item of equal or greater value. Our stores will not be able to issue refunds or credits.
Credits are valid for a period of 12 months from issue date and can be used in store and online. To use your credit for an online purchase please contact customer service at firstname.lastname@example.org and we will assist you with your order. Please note store credits cannot be redeemed online.
Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed please allow up to 3 business days for the funds to appear back into your account. In the instance where a credit note was the original method of payment - a credit note will be issued. In the instance where a Gift Voucher was the original method of payment - a gift voucher will be issued.
Email: email@example.com / Phone: (08) 9335 7200. Our customer service team are available Monday – Friday 8am – 4pm WST