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Please note the returns policy outlined below is for purchases made online only. We recommend contacting your closest boutique for our in store returns policy. We regrettably cannot process refunds or credits in store for any items purchased online however we offer in store exchanges for full priced items/orders that meet the below terms and where a returns request has been submitted and approved prior to going in store. We have different policies for full priced purchases and for sale/discounted purchases. See below for further information.


Items purchased on sale or at a discounted price ( this including promotional prices etc). Please consider sale purchases carefully as we do not offer refunds or credits for change of mind or incorrectly ordered sale items. We will be happy to assist you with an exchange for an item of equal or greater value within our normal returns time-frame. Exchanges are to be processed on receiving of returns at head office. Sale returns follow the same process as full price returns. Please follow steps outlined below – starting with submitting a returns request via email to


Items purchased at full price that meet the below terms and where the below process is followed can be returned for a refund, credit or exchange. Please follow steps outlined below.


Earrings cannot be returned for health reasons.

Hats purchased online at full price can be returned for a refund in full (minus freight), a credit, or an exchange as long as the item is unworn and in as new condition. Items damaged in any way will not be accepted. When we have received the return we will check it for signs of use / damage. Once this check has been completed and items passed, we will proceed with processing the return. If the item/s do not pass our quality checks they will be sent back to the customer at the customer’s expense. Full price hats purchased online and collected in store, are to be inspected and tried on at the time of collection and cannot be returned for a refund or credit once taken from the store. If however you change your mind when you see and try on the item in store we will be able to assist you with a refund (minus freight), a credit or an exchange. Our stores cannot process refunds or credits for online purchases however can assist with exchanges for equal or greater value. If a refund or credit is required the store will pass on your return request to head office for processing. For Hats purchased online and received via post, please follow steps outlined below.


At Morrison we take great pride in our reputation for quality, and we will provide you with a credit, exchange or refund for full priced items where:

* The goods are in saleable condition, in their original packaging with all tags still intact;
* The goods have not been worn, damaged or washed;
* The original invoice is included as proof of purchase;
* A returns request is made within 14 days from date of purchase via email;
* Approved returns are received at Head Office within 7 days of approval

Please Note: There are no refunds or credits on sale items for change of mind or incorrect orders - unless faulty.


If you would like to return an item(s), please ensure your item(s) and order adheres to the above terms and then follow the instructions below.


Within 14 days of placing your order please email with your full name, invoice number and the product you wish to return.


Once you have registered for a return we will assess your request and will notify you of the outcome. We will do our best to get back to you within 24-48 hours of receiving your return request and contact you via phone or email to advise you of the outcome.


If your return request is approved and if required - we will ask you to post the item(s) back to our head office in South Fremantle to be received within 7 days of your request being approved. Please take care when returning your items and send them in the original packaging. Please send your return via express post (a tracking number is required). We will not accept responsibility of lost or damaged incoming parcels and will not accept parcels received after 7 days. Postage charges are the responsibility of the sender unless the garment is faulty in which case Morrison will cover the return postage. Returns will only be accepted by post and not in person. Unauthorised returns will not be accepted. Authorised returns received after 7 days will not be accepted and will not be eligible for refunds.


ATTN: e-Boutique;
Level 1, 75 Queen Victoria Street,
Fremantle WA 6160


Once your return is received by our customer service team, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. We will do our best to provide you an outcome within 24-48 hours and will contact you via phone or email to advise you.


Exchanges are processed at our head office in South Fremantle. In the instance that there is a balance owing as a result of the exchange this balance will need to be paid in full to complete the transaction.


If your return request for an in store exchange has been approved please head to your selected store within 7 days of placing your returns request. Please bring your item/s you wish to exchange along with your invoice as proof of purchase. We offer the option of in store exchanges only where the above terms are met and where the exchange is for an item of equal or greater value. Our stores will not be able to issue refunds or credits.Exchanges can only be processed in our stand alone stores.


Credits are valid for a period of 12 months from issue date and can be used in store and online. To use your credit for an online purchase please contact customer service at and we will assist you with your order.Please note store credits cannot be redeemed online.


Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed please allow up to 3 business days for the funds to appear back into your account. In the instance where a credit note was the original method of payment - a credit note will be issued. In the instance where a Gift Voucher was the original method of payment - a gift voucher will be issued.


We can’t cancel an order once it has been placed however our normal returns policy will still apply to the item/s ordered.


Email: / Phone: (08) 9335 7200. Our customer service team are available Monday – Friday 8am – 4pm WST


Online Gift Voucher

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