Work With Us
ONLINE CUSTOMER SERVICE
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We are seeking an eBoutique Sales and Logistic Co-ordinator to drive the overall performance of our online store to achieve budgeted sales and KPI’s. You will need to have an excellent customer service skills and at least 2 years’ experience in online sales and fulfilment process. The successful candidate will have strong communications and time management skills with the ability to prioritise multiple tasks.
IN THIS ROLE YOU WILL:
- Oversee the daily operations of the online store including efficient execution of customer orders and queries, invoicing, product deliveries and refund/exchange.
- Drive customer acquisition through exceptional customer service and promote a customer experience culture.
- Actioning seasonal and tactical promotional activities as directed my management and analyse performance.
- Working with the graphic designer to ensure product images and descriptions are uploaded prior to range releases.
- Integrity of E-boutique stock levels.
- Weekly reports on Sales data and traffic to E-boutique store.
- Identify & recommend process improvement.
JOIN US IF YOU HAVE:
- Seasoned experience in a high turnover retail or online environment.
- Strong communication and administrative skills.
- Uses business acumen and industry knowledge to respond to trade performance and changes within season.
- Ability to identify and form strong relationships with key internal & external stakeholders in the business.
