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Frequently Asked Questions

FAQ'S

Privacy and Cookies

What is cookies
A Cookie is a piece of Data stored by our website within a browser which allows us to remember and understand your shopping journey so we can display more relevant content to you. They do not store personal information, carry viruses or harm your computer in any way. Cookies are an essential part of the checkout process and without them being enabled you will not be able to add items to your bag or purchase at the checkout.
Why does Morrison use cookies?
We use cookies to provide the best possible shopping experience. If you do not allow them, there will be no record of your previous actions on site; adding to your basket and navigating across categories will automatically refresh your shopping bag as empty.

Delivery

Has my order been shipped?
Once your order has been posted and dispatched in our system you will receive email notification with your tracking number. Please ensure your email address is entered correctly when you are placing your order as all notifications in regards to your order will be sent to the email address we receive with your order.
How can I track my order?

You can track your order using your tracking/consignment number. This will be emailed to you upon dispatch of your parcel. Please allow up to 24 hours for this number to become active.

Within Australia
We offer free shipping for orders over $300 (you just need to select the “Free Shipping” option at the checkout to apply it to your order). For orders under $300 freight is $15. Morrison uses Australia Post E Parcel Express Post service within the Australian network or Australia Post Express Post Satchels if orders are sent directly from one of our stores. E Parcel requires signature on delivery and both services are traceable. Morrison recommends sending your order to an address where someone will be available to receive it between 9am – 5pm. For the E Parcel service - If no one is at the specified delivery address when delivery is attempted Australia Post will leave a card directing you to a local post office for collection. For the Australia Post Express Post Service the delivery driver will decide on a discretionary basis as to whether the parcel will be left in a safe place or if a card will be left and the parcel taken to the closest post office to await collection. If you live in an apartment building, townhouse or unit with shared letter boxes we recommend sending to an alternate secure address if possible. All orders are processed at our head office in Fremantle. Orders are processed daily Monday to Friday. Orders placed over the weekend will be processed on the Monday. If your order is received on a Western Australian public holiday it will not be processed until the following business day. They will then either be sent directly from our head or from one of our stores depending on stock availability. We will dispatch your order within 5 business days providing payment of your order processes successfully. We will do our best to keep to the timeframe above however occasionally delays may occur at peak times (Sale/VOSN/Boxing Day/During Promotions) If we are experiencing delays we will do our best to let you know.
Outside of Australia
We are happy to ship internationally. If you are located outside of Australia please contact us at eboutique@morrisonshop.com and we will help you with your order. We use the Australia E Parcel Services. Please be aware that depending on your location and the value of the goods, you may be required to pay duties and taxes by your local government and customs office. It is the responsibility of the receiver to pay for these duties and taxes. Please contact your local custom’s offices for more information regarding duties and taxes.

Return

What is your online returns policy?
For everything you need to know in regards to our online return’s policy please click here
Can I return an item purchased online to one of your stores?
You can request to exchange your item/s in store via email to eboutique@morrisonshop.com. Requests need to be approved prior to going in store. we can only authorise for exchanges to be processed at our stand alone stores and not at any Myer locations. For instructions of how to complete a returns request and for our returns terms please read our returns policy byclicking here
How do I return an item?
Its Easy! Just follow our returns process. You will find these steps along with our full returns policy byclicking here
I have returned item/items from my order by but my request is yet to be processed
Please check you tracking number to see if the parcel has arrived at our head office. If it has been over 48 hours please contact customer service.
A refund has been confirmed for my order but I am yet to receive it in my account
Ensure you are checking the account you used to place your order and allow up to 5 working days to be credited.
I think I have received a faulty item. What should I do?
We are sorry! Please email us as soon as possible at eboutique@morrisonshop.com.au with your order number and also a photo of your item showing the problem and a member of our customer service team will be able to assist you.
I have received my order and I have been sent the wrong item / something is missing. What should I do?
We are sorry! Please contact us by email to eboutique@morrisonshop.com.au with your order number and the details of what you have received or what you are missing and a member of our customer service team will be able to assist you.

Shopping

I want to use a Promo Code but I don't know where to enter it?
You need to enter your promo code via your Shopping Bag (and not at the checkout). To do this on a computer click and hover on the “Bag” tab (top right corner) then click “View Bag” and enter your code in the specified section and click “Apply Code”. If you are on a mobile device click on the bag icon in the top right corner and enter your promo code in the specified section and click “Apply Code”. If you see a message to say the code is invalid check that you are spelling the code correctly. Also check that the promotion on offer applies to the product you are ordering at the time as there may be exclusions.
I have just placed my order but I haven't received a confirmation email. What should I do?
Check your junk mail as your confirmation email may have been redirected there. If it is not in your junk mail please contact us on (08) 9335 7200 (Monday-Friday 8am - 4pm WST) or email us at eboutique@morrisonshop.com so we can confirm receipt of your order.
How Do I Buy A Gift Card and can you use it online?
Good News! You can order Gift Cards directly through our website via the Gift Card category. You can purchase E-Gift Cards which will be emailed through or you can purchase a physical gift card which will be posted out. We offer free shipping for Gift Cards. Gift cards can be used in store and online.To use your gift card for an online order email us at eboutique@morrisonshop.com and we will help you get your order placed!
I have forgotten my password. What should I do?
You can reset your password via the website. If you are on a mobile device you can do this via "My Account" Click on "Sign In" and click on "Forgot Your Password" and follow prompts. On a computer click on "Sign In" (top right corner ) and then click on Forgot Your Password" and follow prompts.
I am an International Customer and I want to place an order. How can I do this?
We are happy to ship internationally. If you are located outside of Australia please contact us at eboutique@morrisonshop.com and we will help you with your order. Please be aware that depending on your location and the value of the goods, you may be required to pay duties and taxes by your local government and customs office. It is the responsibility of the receiver to pay for these duties and taxes. Please contact your local custom’s offices for more information regarding duties and taxes.
I am trying to use Afterpay and it's not working?
When you are at our checkout make sure you select "Afterpay" in the “Payment Method” Section and then proceed to place your order by clicking “Place Order”. You should be redirected to the Afterpay website and will be asked to login. (If you don't already have an Afterpay account you will be able to create one at this point via the Afterpay website by following the prompts). Once you have logged into your Afterpay account and have followed the on screen prompts (confirming your payment details and confirming your order) you will be redirected back to our website where you should see an “Order Confirmation” message. If you do not see this message (and are instead redirected back to the checkout page) and you don’t receive an order confirmation email from us its likely your Afterpay order hasn’t worked properly. If you see any error messages please take note of these and contact us via email at eboutique@morrisonshop.com if you don’t see any error messages please contact Afterpay support directly on 1300 100 729..
What happens if an item from my order is unavailable?
A member of our customer service team will notify you to arrange a refund for this item.
I have seen an item in the press/your campaign, how can I purchase this?
Please email eboutique@morrisonshop.com where a member of our customer service team will be happy to help.
How do I cancel my order?
We can’t cancel an order once it has been placed however our normal returns policy will still apply to the item/s ordered.
How do I change my account details?
You can change your account details in the “My Information” section of your account.
What Payment methods do you accept?
We currently accept the following payment methods:
Visa, MasterCard and American Express, Paypal and Afterpay.
How do I get to hear about up and coming promotions and sales?
Sign up to receive special offers and notifications. You can sign up directly through our website by entering your email address below. You will also find us on Facebook and Instagram.
I have received an item but am unsure on how to wear it.
We are here to help! Many Morrison garments can be worn different ways to maximize the versatility of your garment. Please call 08 9335 7200 or email eboutique@morrisonshop.com and one of our stylist will be on hand to help you.
I am unsure of what size to purchase, can you please advise?
Refer to our Size Guide and Style Notes as each garment can vary slightly depending on cut and fabric. If you need further assistance please call 08 9335 7200 or email email eboutique@morrisonshop.com and a member of our customer service team will be happy to help.
Do I need to create an account to place an order?
Yes, but there are many benefits to creating an account with Morrison. You will receive newsletters and special sale previews. Ordering will be made easy once you have all your information set up, meaning you don’t need to fill things in every time you place an order.

 

Online Gift Voucher

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