Frequently Asked Questions

FAQ'S

Privacy and Cookies

What is cookies
A Cookie is a piece of Data stored by our website within a browser which allows us to remember and understand your shopping journey so we can display more relevant content to you. They do not store personal information, carry viruses or harm your computer in any way. Cookies are an essential part of the checkout process and without them being enabled you will not be able to add items to your bag or purchase at the checkout.
Why does Morrison use cookies?
We use cookies to provide the best possible shopping experience. If you do not allow them, there will be no record of your previous actions on site; adding to your basket and navigating across categories will automatically refresh your shopping bag as empty.

Delivery

Has my order been shipped?
When an order leaves our studio you will receive a Tracking Advice from Australia Post.
How can i track my order?

You can track your order using your tracking/consignment number. This will be emailed to you upon dispatch of your parcel.


Please allow up to 24 hours for this number to become active.
I have received a faulty item in my order, what shall I do?
Please contact us on 08 9335 7200 or by email to eboutique@morrisonshop.com.au and a member of our customer service team will be able to assist you.
I have received an incorrect item in my order, what should I do?
Please contact us on 08 9335 7200 or by email to eboutique@morrisonshop.com.au and a member of our customer service team will be able to assist you.
Australian Delivery Information
Australian deliveries are handled by Australia Post using their e-Parcel Express Post Satchel service for a flat rate of $15. Once your order leaves our studio you will receive a tracking number via email. Expect to receive your delivery 1-3 working days from the dispatch date. Working days does not include weekends or Public Holidays. Your order will arrive anytime between 9am – 5pm, Mon-Fri and a signature is required upon receipt. If you are not available at time of delivery your parcel will be forwarded onto your local Post Office for collection.
International Delivery Information
We are happy to ship internationally. If you are located outside of Australia please contact us at eboutique@morrisonshop.com and we will help you with your order. We use the Australia Post International Standard or Express Post Parcel Services. Please be aware that depending on your location and the value of the goods, you may be required to pay duties and taxes by your local government and customs office. It is the responsibility of the receiver to pay for these duties and taxes. Please contact your local custom’s offices for more information regarding duties and taxes.

Return

What is your online returns policy?
Please click here for information on our returns policy.
Can I return an item purchased online to one of your stores?
You can exchange full priced items in store if your returns request has been approved. For instructions of how to complete a returns request and for our returns terms please read our returns policy by clicking here
How do I return an item?
Please read our returns policy by clicking here
I have returned item/items from my order by but my request is yet to be processed
Please check you tracking number to see if the parcel has arrived at our head office. If it has been over 48 hours please contact customer service.
A refund has been confirmed for my order but I am yet to receive it in my account
Ensure you are checking the account you used to place your order and allow up to 5 working days to be credited.

Shopping

What should I do if anything is wrong with my order?
If you received the wrong item or something is missing from your order, we are sorry! Please email us right away at eboutique@morrisonshop.com and we will sort it out as a matter of urgency.
What happens if an item from my order is unavailable?
A member of our customer service team will notify you to arrange a refund for this item.
I have seen an item in the press/your campaign, how can I purchase this?
Please email eboutique@morrisonshop.com where a member of our customer service team will be happy to help.
How do I cancel my order?
We can’t cancel an order once it has been placed however our normal returns policy will still apply to the item/s ordered.
How do I change my account details?
You can change your account details in the “My Information” section of your account.
What Payment methods do you accept?
We currently accept the following payment methods:
Visa, MasterCard and American Express, Paypal and Afterpay.
How do I get to hear about up and coming promotions and sales?
Sign up to receive special offers and notifications. You can sign up directly through our website by entering your email address below. You will also find us on Facebook and Instagram.
I have received an item but am unsure on how to wear it.
We are here to help! Many Morrison garments can be worn different ways to maximize the versatility of your garment. Please call 08 9335 7200 or email eboutique@morrisonshop.com and one of our stylist will be on hand to help you.
I am unsure of what size to purchase, can you please advise?
Refer to our Size Guide and Style Notes as each garment can vary slightly depending on cut and fabric. If you need further assistance please call 08 9335 7200 or email email eboutique@morrisonshop.com and a member of our customer service team will be happy to help.
Do I need to create an account to place an order?
Yes, but there are many benefits to creating an account with Morrison. You will receive newsletters and special sale previews. Ordering will be made easy once you have all your information set up, meaning you don’t need to fill things in every time you place an order.

 

Online Gift Voucher

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