Returns & Exchanges

Returns & Exchanges

We want you to love every Morrison piece you bring home. If it's not the right style or fit, we're here to help. 

This policy covers orders placed at morrisonshop.com. For pieces bought in a Morrison boutique, including phone orders, please speak with your nearest boutique.

Start your return

Email customercare@morrisonshop.com within 14 days of receiving your order. Include your order number, full name and the pieces you'd like to return. We'll reply within 1–2 business days.

At a glance

Requests must be made within 14 days of delivery. Once approved, your return needs to reach us within 7 days. Return postage is yours to cover, unless the item is faulty.

Before you send

Pieces must be unworn, unwashed and undamaged, in their original packaging with swing tags attached. Please include your proof of purchase.

• Sale pieces. Anything bought at an advertised sale price, or with a promotional code applied at checkout, can be exchanged for a piece of equal or greater value. Birthday and welcome codes don't count as sale. We can't offer refunds or credit notes on sale pieces.
• Promo codes. Please apply them at checkout. We can't refund the difference if a code was missed once payment has gone through.
• Final Sale. These pieces are marked down to clear and can't be returned or exchanged. Not sure about fit? Our styling team is happy to help before you buy.
• Earrings. For hygiene reasons, earrings can't be returned, even if unworn.
• Jewellery and accessories. Bracelets, necklaces, hats, bags and scarves follow our standard policy.
• Gift with purchase. If you return a piece for a refund, please send the gift back too. Otherwise its value may be deducted from your refund.

None of the above affects your rights if a piece is faulty.

Your return, step by step

Request your return. Email customercare@morrisonshop.com within 14 days of receiving your order, with your order number, full name and the pieces you're returning. Parcels sent without approval will be sent back at your cost.

Wait for our reply. We'll review your request within 1–2 business days and email your return instructions, including our Fremantle head office address.

Post within 7 days. Pack your pieces carefully with their tags and paperwork. We recommend a tracked express satchel. We can't be responsible for untracked parcels lost in transit.

Leave the rest to us. We'll check your return on arrival and process your exchange, credit note or refund.

Exchanges

• By post. Exchanges are processed at our Fremantle head office. If your new piece costs more, we'll ask you to pay the difference. Your new piece ships within 5 business days of payment.
• In a boutique. Once your return is approved by email, take your piece and proof of purchase to your chosen boutique within 7 days. Boutique exchanges must be of equal or greater value. Boutiques can't issue refunds or credit notes for online orders.
• Exchanges are subject to availability.

Exchange in our boutiques

Online orders can also be exchanged in any of our Morrison boutiques, as long as they meet the terms above.

• Reach out to our customer care team. Email customer care to request your exchange. Once it's approved, visit your chosen boutique within 7 days.
• Bring your pieces and proof of purchase. Tags attached, unworn and in original packaging.
• Equal or greater value. Boutique exchanges must be for a piece of the same price or more. If it costs more, you can pay the difference in store.
• Exchanges only. Our boutiques can't issue refunds or credit notes for online orders. For those, please return by post.

Credit notes & refunds

• Credit notes are valid for 3 years and can be used in any Morrison boutique. To use one online, email customer care and we'll place your order for you.
• Refunds go back to your original payment method for the value of the returned pieces, excluding original shipping. Please allow 7–10 business days, and a little longer during sale periods.
• Paid with a credit note or gift voucher? Your refund comes back as the same.
• We can't cancel orders once they're placed, but our usual returns policy still applies.

If something is faulty

We take real pride in our quality. If a piece arrives damaged, or develops a fault, email customercare@morrisonshop.com as soon as you notice. Include photos and a short description.

Our team will review it and get back to you with next steps. Return postage is on us for faulty pieces. We'll repair or replace your piece, or refund you where that's the right fix. General wear and tear isn't a fault.

Click & Collect

Click & Collect orders follow the same policy as above.

• Not happy at pickup? You're welcome to exchange on the spot at your pickup boutique.
• For a full-price refund or credit note, email customer care. Boutiques can't process these.
• Orders not collected within 14 days of your "ready for collection" email can only be exchanged for equal or greater value.

A few more details

Can I return a piece I bought in a boutique through this process? No. Boutique purchases follow our in-store policy, so please contact your nearest boutique.

What happens if I send a return without approval? We'll send it back to you at your cost. Please wait for our confirmation email first.

Do I need tracking? We strongly recommend it. If an untracked parcel goes missing, we can't refund or replace it.

We're here to help

Email customercare@morrisonshop.com or call (08) 9335 7200. We're available Monday to Friday, 8am – 5pm AWST.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.