Shipping & Delivery
Every online order is dispatched from our Fremantle, WA warehouse or one of our Morrison Boutique stores, via Australia Post within Australia and worldwide. Please allowing slightly longer delivery times during peak sale periods.
Within Australia
Dispatch. Orders are processed Monday to Friday and dispatched within 1–3 business days of payment being confirmed. Orders placed on a weekend or a WA public holiday are processed the next business day. Please allow extra time during sale and peak periods; if there is a delay, we will email you.
Tracking. Every order ships in a trackable satchel. Your tracking number is emailed once your order is on its way. Please allow up to 24 hours for movements to appear on Australia Post tracking.
Signature on delivery. A signature is required for every parcel, so we are unable to authorise it to be left unattended. If no one is home, Australia Post will leave a card and hold your parcel at your local Post Office for collection.
Changing your address. If you have entered an incorrect address, please contact us by phone or email as soon as possible. Once shipped, there is only a small window to redirect a parcel. If a parcel is returned to us due to an incorrect address, a $20 redelivery fee applies.
Delivery options at a glance
|
Service |
Arriving |
Under $300 |
$300 or more |
|---|---|---|---|
|
Standard (Australia) |
[timeframe to confirm] |
$10 |
Complimentary Express |
|
Express (Australia) |
[timeframe to confirm] |
$15 |
Complimentary |
|
Click & Collect |
Usually within 1 business day |
Complimentary |
Complimentary |
|
International Express |
5–10 business days |
New Zealand Rest of World |
Rates vary |
Arrival times are counted from dispatch and do not include our 1–3 business day processing time once an oline order is placed and packed. All items are steamed, gift wrapped and packed by our dedicated team members before being dispatched.
Click & Collect
Complimentary from all Morrison Boutiques
How it works. Add your pieces to your bag and, at checkout, select Click & Collect and your preferred store. We will email you when your order is ready, usually within 1 business day. Collect within 14 days, bringing your Ready for Collection email and valid photo ID.
A few things to know. Not every style is available for collection. The option only appears at checkout when your items are stocked at your chosen store; otherwise, please choose delivery. Once placed, Click & Collect orders cannot be changed or cancelled. If an item is unavailable at your store, our E-Boutique team will contact you to arrange it from another location.
Someone else collecting? Forward your Ready for Collection email to them, and email customercare@morrisonshop.com with their name so we can liaise with our Boutiques.
Australia-wide shipping
- Enjoy free Express Shipping on all orders over $300
- Orders under $300 will be posted for a flat fee of $10.00 (Standard) or $15.00 (Express)
Orders are processed Monday to Friday at our Fremantle, WA warehouse. Once payment is confirmed, dispatch typically occurs within 1–3 business days. Please allow for possible delays during peak sale periods.
Note: Shipping timeframes are in addition to dispatch times.
All orders are shipped in an trackable satchel via Australia Post. Signature on delivery is a requirement for your parcel. If you are not present to receive the delivery, a card will be left, and the parcel will await collection at your Australia Post LPO.
Orders placed over the weekend will be processed on the Monday. If your order is received on a Western Australian public holiday, your order will processed the following business day.
Depending on stock availability the order will either be dispatched directly from our head office, or one of our Morrison Boutique stores. Please allow up to 24 hours for your tracking number to display movements on the Australia Post tracking system.
We do our best to keep to the timeframe above. However, please keep in mind delays can occur at peak sale time. If we are experiencing delays, we will contact you via the email address supplied on your order.
If you have supplied the incorrect delivery address, please make us aware by phone or email as soon possible. If your parcel has already been shipped there is a small window of time to redirect the parcel. However, if it comes back return to sender, you will be charged a re delivery fee of $20.00
International — Australia Post International Express
A flat rate of applies to all international orders but does vary depending on your region. Orders are dispatched within 1–3 business days of payment, then take 5–10 business days to arrive with Australia Post International Express Post Pack + Track.
Duties and taxes. Your local customs office may charge duties, taxes or fees on arrival. These are the receiver's responsibility; please contact your local customs office for details. Parcels that are refused or not claimed cannot be refunded.
Changing your address. Please contact us before dispatch. Once an international parcel has shipped, we cannot redirect it or update its details.
Returns. International orders follow our standard returns policy.
EU/EEA Right of Withdrawal: If you are an EU customer, contact our customer care team to exercise your statutory right to withdraw your purchase within 14 calendar days of receiving your order. After confirmation, we’ll email you and provide return instructions. If you’re outside the EU/EEA our standard returns policy applies.